Storewide Buyer's Protection
If something has gone wrong or you've changed your mind about your purchase, not to worry. Simply email us at firstname.lastname@example.org within 30 DAYS of receiving your product to return, refund or exchange the product.
90 DAYS WARRANTY | NEPTUNE DISCOVERY MASK™️
We honor a return, refund or exchange for the following reasons:
- Change of Mind*
- Parcel is lost during delivery**
- Product has a manufacturer's defect
- Item damaged or broken during transit
- Item received was not the item ordered
*See "Change of Mind Refunds/Exchanges" for conditions that must be met
**Does not include incorrect address provided. Additional charges may apply to resend the order so please check your address carefully before confirming order.
If there is an issue with your order not listed above, please contact us. We want you to have a positive experience with us, so let us reach a satisfactory solution together.
Change of Mind Refunds/Exchanges
Yes, we offer change of mind refunds/exchanges!
To qualify for a change of mind refund/exchange, the following criteria must be met;
- The item must be unused and in the same condition that you received it
- Must be in the original packaging
- The returned items should include all accessories and parts included in the box as delivered, any missing items will void the money back guarantee
To apply for a return/exchange;
1. Send an email to email@example.com with the following information:
- Proof of purchase, e.g. order no., email receipt, tracking number etc
- Day item was received
- Reason for return/exchange
- If applicable, photographic evidence of item
Please include as much information as possible so we can process your request quickly and smoothly.
2. Once we have approved the request, we will provide you with a return address to direct the parcel. You must select a shipping option with tracking and notify us of the tracking number. Failure to do so may result in us withholding the refund.
3. Please allow at least 3 business days for the transfer to process. If you have not received a refund after this period, check with your financial institution. They may be experiencing a delay in processing.
Once you have qualified for a refund or exchange, you are responsible for the shipping costs of returning your items.
We will refund the full amount of your order. However, if your original order included shipping fees, unfortunately these are non-refundable.
More questions? Feel free to contact us at firstname.lastname@example.org
We respond to every email within 24 hours, Monday - Friday (GMT+11).
PO Box CP103 CONDELL PARK, 2200, Sydney, NSW, Australia