So if your order is $25USD or more, it's free. Yup, we've got you covered.
If your order happens to be less than $25USD and is headed for the United States or Australia, you will be charged a flat fee of $5USD. Orders headed anywhere else will be charged a flat fee of $10USD.
It really depends on your location. Usually your order is processed and shipped within 5 days Business Days. In some rare cases though this may be exceeded. If so, we will contact you.
Our Free Insured Shipping (orders $25USD and over) and Insured Shipping options generally take 7-25 Business Days.
We also offer express shipping options at an additional cost. Please see Shipping & Delivery for more information.
Yes, we ship all over the world!
And if your order is $25USD or more, then it's free! Yup, it's on us friend.
We pay for a tracking number for all orders to the United States and Australia. Rest assured you can keep an eye on it from when it leaves the warehouse to your front step.
Countries outside of the United States and Australia are not guaranteed a tracking number with their order. We are currently working to one day provide this service to everyone. In the meantime, opting for any of the premium shipping options will guarantee a tracking number for your order.
Once your product has been shipped we will email you with the tracking number.
To check the status of your order, simply follow the link provided in the tracking number email.
If you have placed a large order you may receive emails with a different tracking number for each item.
Since inventory is stored in warehouses across China and Korea different items may be shipped from different locations.
If you have just placed your order, please email us at firstname.lastname@example.org ASAP. We'll try our best to contact our manufacturers with the updated address before it is shipped.
If your order has already been shipped, unfortunately we cannot redirect it.
If your order is lost as a result, please note this is not covered by our Buyer's Protection policy.
Most likely you have nothing to worry about.
If your order has multiple different items they may be received on different days.
This is because inventory is stored in warehouses across China and Korea and may therefore be shipped from different locations.
If you are still concerned or would like more information about the progress of your order, please email us at email@example.com
Oh no, I'm sorry to hear that.
Please email us at firstname.lastname@example.org so we can find out what's happened.
If your parcel was lost during delivery, we'll get back to you to find our whether you prefer us to resend your order or process a refund.
See question below "How do I apply for a refund?" for step-by-step information.
Please note that if you have qualified for a refund or exchange, you are responsible for the shipping costs of returning your items.
Refunds, Returns & Exchanges
Yes, you can!
However the item(s) must:
- Be unused and in the same condition that you received it
- In the original packaging
- The returned items should include all accessories and parts included in the box as delivered, any missing items will void the money back guarantee
We are happy to process a return, refund or exchange for the following reasons:
- Item received was not the item ordered/does not match the product description
*See "Change of Mind Refunds/Exchanges" for conditions that must be met
**Does not include incorrect address provided. Additional charges may apply to resend the order so please check your address carefully before confirming order.
Please note if you have qualified for a refund or exchange, you are responsible for the shipping costs of returning your items.
1. Send an email to email@example.com with the following information:
- Proof of purchase, e.g. order no., email receipt, tracking number etc
- Day item was received
- Reason for return/exchange, e.g. item damaged during delivery
- If applicable, photographic evidence of item
Please include as much information as possible so we can process your request quickly and smoothly.
2. Once we have approved the request, we will provide you with a return address to direct the parcel. You are responsiblefor covering the return shipping costs, must select a shipping option with tracking and notify us of the tracking number. Failure to do so may result in us withholding the refund.
3. Please allow at least 3 business days for the transfer to process. If you have not received a refund after this period, check with your financial institution. They may be experiencing a delay in processing.
We will refund the full cost paid for the product, but if your original order included shipping fees, unfortunately these are non-refundable.
If we haven't addressed your question among our FAQ section it must be an interesting one.
Please email us at firstname.lastname@example.org and we look forward to providing you with the answers you seek!